{"id":1437413,"date":"2025-07-17T10:51:19","date_gmt":"2025-07-17T08:51:19","guid":{"rendered":"https:\/\/www.reersafety.com\/?page_id=1437413"},"modified":"2025-10-23T10:21:37","modified_gmt":"2025-10-23T08:21:37","slug":"product-security-incident-response","status":"publish","type":"page","link":"https:\/\/reer-stage.reersafety.com\/en\/support\/product-security-incident-response\/","title":{"rendered":"Product security incident response"},"content":{"rendered":"\n<div class=\"slider-wrapper relative inner-slider-block\" id=\"slider-1432972277\" >\n    <div class=\"slider slider-nav-circle slider-nav-large slider-nav-light slider-style-container slider-show-nav\"\n        data-flickity-options='{\n            \"cellAlign\": \"center\",\n            \"imagesLoaded\": true,\n            \"lazyLoad\": 1,\n            \"freeScroll\": false,\n            \"wrapAround\": true,\n            \"autoPlay\": false,\n            \"pauseAutoPlayOnHover\" : true,\n            \"prevNextButtons\": true,\n            \"contain\" : true,\n            \"adaptiveHeight\" : true,\n            \"dragThreshold\" : 10,\n            \"percentPosition\": true,\n            \"pageDots\": false,\n            \"rightToLeft\": false,\n            \"draggable\": false,\n            \"selectedAttraction\": 0.1,\n            \"parallax\" : 0,\n            \"friction\": 0.6        }'\n        >\n        \n\n\n  <div class=\"banner has-hover\" id=\"banner-390436151\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill \"><\/div>\n                                    \n                    <\/div>\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n\n        <\/div>\n      <\/div>\n\n              <div class=\"height-fix is-invisible\"><img width=\"1920\" height=\"528\" src=\"https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/top_product_security.webp\" class=\"attachment-original size-original\" alt=\"top_product_security\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/top_product_security.webp 1920w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/top_product_security-300x83.webp 300w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/top_product_security-1024x282.webp 1024w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/top_product_security-768x211.webp 768w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/top_product_security-1536x422.webp 1536w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/top_product_security-510x140.webp 510w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" title=\"top_product_security\" \/><\/div>\n            \n<style>\n#banner-390436151 .bg.bg-loaded {\n  background-image: url(https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/top_product_security.webp);\n}\n<\/style>\n  <\/div>\n\n\n\n     <\/div>\n\n     <div class=\"loading-spin dark large centered\"><\/div>\n\n          <style>\n            #slider-1432972277 .flickity-slider > *{ max-width: 100%!important;\n     <\/style>\n     \t<\/div>\n\n\n\t<section class=\"section breadcrumb-section\" id=\"section_804540093\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse\" style=\"max-width:\" id=\"row-55286840\">\n\n\n\t<div id=\"col-1806396803\" class=\"col small-12 large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n  <div id=\"page-header-1564237001\" class=\"page-header-wrapper\">\n  <div class=\"page-title breadcrumb light simple-title\">\n\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap row-reverse\" >\n            <div class=\"title-content flex-col flex-left text-left medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\">Home<\/nav><\/div>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\n\n\t\t<\/div>\n\t\t\n<style>\n#col-1806396803 > .col-inner {\n  padding: 0px 0px 0px 0;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_804540093 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section intro-section\" id=\"section_927979502\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse\"  id=\"row-875932914\">\n\n\n\t<div id=\"col-2108497297\" class=\"col small-12 large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3767479418\" class=\"text intro-title\">\n\t\t\n\n<h1 class=\"title1 title-high c-grigio-m\">Reporting Vulnerabilities<\/h1>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row row-collapse\"  id=\"row-156282731\">\n\n\n\t<div id=\"col-634771863\" class=\"col small-12 large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2658873568\" class=\"text cutom-ul\">\n\t\t\n\n<h2>Reporting Vulnerabilities Related to Data Security or Cybersecurity in ReeR Products<\/h2>\n<p>As some of our components may be integrated into critical systems, we kindly request that any discovered vulnerabilities be reported to us in a responsible manner.<br>If you identify a potential vulnerability or an issue related to cybersecurity or data protection, it is important to report it as soon as possible. This will allow our team sufficient time to develop appropriate solutions before any public disclosure.<\/p>\n<p>In such cases, please contact us at <strong><a class=\"cursor-pointer\" href=\"mailto:psirt@reer.it\" target=\"_blank\" rel=\"noopener\" data-start=\"625\" data-end=\"638\">psirt@reer.it<\/a><\/strong>, indicating whether the incident is related to the ReeR website, a specific product, or a data protection issue. The email should include the following information:<\/p>\n<ul>\n<li>A brief summary title of the issue;<\/li>\n<li>Affiliation: your organisation or institution, if applicable;<\/li>\n<li>Product name, including version and\/or serial numbers;<\/li>\n<li>Description of the vulnerability;<\/li>\n<li>Instructions on how to reproduce the issue, if possible.<\/li>\n<\/ul>\n<p>Vulnerability reports should be encrypted using the following Public Key in order to protect sensitive information.<\/p>\n\t\t\t<\/div>\n\t\n<div class=\"row row-collapse align-equal\"  id=\"row-1872601523\">\n\n\n\t<div id=\"col-405238074\" class=\"col medium-6 small-12 large-6\"  >\n\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<a href=\"https:\/\/reersafety.com\/reer-assets\/Software\/PSIRT_0xE2B56E1C_public.asc\" target=\"_self\" class=\"button white is-large lowercase\"  style=\"border-radius:99px;\">\n    <span>PSIRT Public Key<\/span>\n  <i class=\"icon-angle-down\" ><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\n<style>\n#col-405238074 > .col-inner {\n  padding: 15px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-933173380\" class=\"col medium-6 small-12 large-6\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"elementToProof\"><span style=\"color: #000000;\">Public Key Finger Print:<\/span><\/div>\n<div class=\"elementToProof\"><b>A36C8C6FDF93752D9E3DA6A9C340083FE2B56E1C<\/b><\/div>\n\n\t\t<\/div>\n\t\t\n<style>\n#col-933173380 > .col-inner {\n  padding: 15px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n<style>\n#row-1872601523 > .col > .col-inner {\n  background-color: rgb(239, 239, 239);\n}\n<\/style>\n<\/div>\n\t<div id=\"gap-1824538639\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1824538639 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-874308933\">\n\n\n\t<div id=\"col-344920070\" class=\"col small-12 large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p>ReeR takes <strong>Product Securit<\/strong>y seriously and encourages responsible disclosure of vulnerabilities.<\/p>\n<div class=\"row\"  id=\"row-1899024467\">\n\n\n\t<div id=\"col-1502763508\" class=\"col medium-3 small-12 large-3\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t\n\n\t\n\t<a class=\"plain\" href=\"https:\/\/reer-stage.reersafety.com\/reer-assets\/D6\/VULNERABILITY\/ReeR_Vulnerability_Handling_Process.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" >\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 149px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img width=\"300\" height=\"300\" src=\"https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/Logo_Cyber-300x300.webp\" class=\"attachment-medium size-medium\" alt=\"Logo_Cyber\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/Logo_Cyber.webp 300w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/Logo_Cyber-150x150.webp 150w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/Logo_Cyber-100x100.webp 100w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"Logo_Cyber\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t<h5 class=\"uppercase\">ReeR Security<\/h5>\t\t\t<h6>Vulnerability Handling Process<\/h6>\t\t\t\n\n\t<div id=\"text-1009851164\" class=\"text\">\n\t\t\n\n<p>This document outlines the steps followed by the ReeR PSIRT team to evaluate and handle reported vulnerabilities, including the criteria for publishing security advisories.<\/p>\n\t\t\n<style>\n#text-1009851164 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t<\/a>\t\n\t\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-984094358\" class=\"col medium-4 small-12 large-4\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-655773040\" class=\"col medium-4 small-12 large-4\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-156282731 > .col > .col-inner {\n  padding: 0px 0px 60px 0px;\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_927979502 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section home-fascia-intro-block\" id=\"section_1092661522\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse row-full-width\"  id=\"row-686538158\">\n\n\n\t<div id=\"col-1079800716\" class=\"col small-12 large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"slider-wrapper relative\" id=\"slider-1855078518\" >\n    <div class=\"slider slider-nav-dots-dashes-spaced slider-nav-circle slider-nav-large slider-nav-light slider-style-normal\"\n        data-flickity-options='{\n            \"cellAlign\": \"center\",\n            \"imagesLoaded\": true,\n            \"lazyLoad\": 1,\n            \"freeScroll\": false,\n            \"wrapAround\": true,\n            \"autoPlay\": false,\n            \"pauseAutoPlayOnHover\" : true,\n            \"prevNextButtons\": false,\n            \"contain\" : true,\n            \"adaptiveHeight\" : true,\n            \"dragThreshold\" : 10,\n            \"percentPosition\": true,\n            \"pageDots\": false,\n            \"rightToLeft\": false,\n            \"draggable\": false,\n            \"selectedAttraction\": 0.1,\n            \"parallax\" : 0,\n            \"friction\": 0.6        }'\n        >\n        \n\n\t<section class=\"section home-fascia-intro-section\" id=\"section_101320646\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse row-full-width\"  id=\"row-1580753485\">\n\n\n\t<div id=\"col-888790840\" class=\"col medium-6 small-12 large-6\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover home-fascia-intro-column-1 x md-x lg-x y md-y lg-y\" id=\"image_1189070166\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img width=\"960\" height=\"535\" src=\"https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2023\/11\/gamma-prodotti_960x535.webp\" class=\"attachment-large size-large\" alt=\"ReeR product gamma\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2023\/11\/gamma-prodotti_960x535.webp 960w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2023\/11\/gamma-prodotti_960x535-300x167.webp 300w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2023\/11\/gamma-prodotti_960x535-768x428.webp 768w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2023\/11\/gamma-prodotti_960x535-510x284.webp 510w\" sizes=\"(max-width: 960px) 100vw, 960px\" title=\"ReeR product gamma\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1189070166 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\n<style>\n#col-888790840 > .col-inner {\n  padding: 0 0px 0px 0px;\n  margin: 0 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1285245387\" class=\"col medium-6 small-12 large-6\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2 class=\"fascia-intro-title-2 c-blue-m mb-0\">Discover safety devices for the protection of machines and industrial plants<\/h2>\n<p>&nbsp;<\/p>\n<p>All our leading products<\/p>\n<p><a href=\"https:\/\/reer-stage.reersafety.com\/en\/products\/\">Discover more<\/a><\/p>\n\n\t\t<\/div>\n\t\t\n<style>\n#col-1285245387 > .col-inner {\n  padding: 5% 10% 0px 10%;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_101320646 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n     <\/div>\n\n     <div class=\"loading-spin dark large centered\"><\/div>\n\n     \t<\/div>\n\n\n\n\t\t<\/div>\n\t\t\n<style>\n#col-1079800716 > .col-inner {\n  padding: 0 0px 0px 0px;\n  margin: 0 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\n<style>\n#row-686538158 > .col > .col-inner {\n  padding: 0px 0px 0px 0px;\n  background-color: rgb(239, 240, 242);\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1092661522 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<div id=\"gap-30493987\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-30493987 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":72974,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"inline_featured_image":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Product security incident response | ReeR<\/title>\n<meta name=\"description\" content=\"Reporting vulnerabilities related to Data Security or Cybersecurity in ReeR Products. 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