{"id":1437413,"date":"2025-07-17T10:51:19","date_gmt":"2025-07-17T08:51:19","guid":{"rendered":"https:\/\/www.reersafety.com\/?page_id=1437413"},"modified":"2026-07-10T11:04:41","modified_gmt":"2026-07-10T09:04:41","slug":"product-security-incident-response","status":"publish","type":"page","link":"https:\/\/reer-stage.reersafety.com\/en\/support\/product-security-incident-response\/","title":{"rendered":"Product security incident response"},"content":{"rendered":"\n<div class=\"slider-wrapper relative home-slider-block inner\" id=\"slider-2143952052\" >\n    <div class=\"slider slider-nav-circle slider-nav-large slider-nav-light slider-style-normal slider-show-nav\"\n        data-flickity-options='{\n            \"cellAlign\": \"center\",\n            \"imagesLoaded\": true,\n            \"lazyLoad\": 1,\n            \"freeScroll\": false,\n            \"wrapAround\": true,\n            \"autoPlay\": false,\n            \"pauseAutoPlayOnHover\" : true,\n            \"prevNextButtons\": true,\n            \"contain\" : true,\n            \"adaptiveHeight\" : true,\n            \"dragThreshold\" : 10,\n            \"percentPosition\": true,\n            \"pageDots\": false,\n            \"rightToLeft\": false,\n            \"draggable\": false,\n            \"selectedAttraction\": 0.1,\n            \"parallax\" : 0,\n            \"friction\": 0.6        }'\n        >\n        \n\n\n  <div class=\"banner has-hover\" id=\"banner-982989301\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill \"><\/div>\n                                    \n                    <\/div>\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-499435943\" class=\"text-box banner-layer x20 md-x20 lg-x20 y80 md-y80 lg-y80 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-left\">\n                  \n\n<h2>Product security incident report<\/h2>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-499435943 {\n  width: 56%;\n}\n#text-box-499435943 .text-box-content {\n  font-size: 0%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n              <div class=\"height-fix is-invisible\"><img width=\"1920\" height=\"560\" src=\"https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2026\/07\/Landing_Security-Slider.webp\" class=\"attachment-original size-original\" alt=\"Security\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2026\/07\/Landing_Security-Slider.webp 1920w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2026\/07\/Landing_Security-Slider-300x88.webp 300w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2026\/07\/Landing_Security-Slider-1024x299.webp 1024w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2026\/07\/Landing_Security-Slider-768x224.webp 768w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2026\/07\/Landing_Security-Slider-1536x448.webp 1536w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2026\/07\/Landing_Security-Slider-510x149.webp 510w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" title=\"Security\" \/><\/div>\n            \n<style>\n#banner-982989301 .bg.bg-loaded {\n  background-image: url(https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2026\/07\/Landing_Security-Slider.webp);\n}\n<\/style>\n  <\/div>\n\n\n\n     <\/div>\n\n     <div class=\"loading-spin dark large centered\"><\/div>\n\n     \t<\/div>\n\n\n\t<section class=\"section breadcrumb-section\" id=\"section_493213114\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\" style=\"max-width:\" id=\"row-119736706\">\n\n\n\t<div id=\"col-1766300237\" class=\"col small-12 large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div id=\"page-header-460645321\" class=\"page-header-wrapper\"><div class=\"page-title breadcrumb light simple-title\"><div class=\"page-title-inner container align-center flex-row medium-flex-wrap row-reverse\"><div class=\"title-content flex-col flex-left text-left medium-text-center\"><div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\"><a href=\"https:\/\/reer-stage.reersafety.com\/en\/\">Home<\/a><\/nav><\/div><\/div><\/div><\/div><\/div>\n\n\t\t<\/div>\n\t\t\n<style>\n#col-1766300237 > .col-inner {\n  padding: 0px 0px 0px 0;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_493213114 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section generic-block-intro\" id=\"section_587787168\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-full-width\"  id=\"row-1523991606\">\n\n\n\t<div id=\"col-1599198788\" class=\"col pb-0 small-12 large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-722698569\" class=\"text\">\n\t\t\n\n<h2>Reporting Vulnerabilities<\/h2><h3 class=\"mb-0\">Reporting Vulnerabilities Related to Data Security or Cybersecurity in ReeR Products<\/h3>\n\t\t\n<style>\n#text-722698569 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\n<style>\n#col-1599198788 > .col-inner {\n  padding: 0 0px 0px 0px;\n  margin: 0 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row row-full-width\"  id=\"row-1385777808\">\n\n\n\t<div id=\"col-1157083032\" class=\"col pb-0 small-12 large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1186286628\" class=\"text\">\n\t\t\n\n<p>As some of our components may be integrated into critical systems, we kindly request that any discovered vulnerabilities be reported to us in a responsible manner.<br>If you identify a potential vulnerability or an issue related to cybersecurity or data protection, it is important to report it as soon as possible. This will allow our team sufficient time to develop appropriate solutions before any public disclosure.<\/p>\n<p>In such cases, please contact us at <strong><a class=\"cursor-pointer\" href=\"mailto:psirt@reer.it\" target=\"_blank\" rel=\"noopener\" data-start=\"625\" data-end=\"638\">psirt@reer.it<\/a><\/strong>, indicating whether the incident is related to the ReeR website, a specific product, or a data protection issue. The email should include the following information:<\/p>\n<ul>\n<li>A brief summary title of the issue;<\/li>\n<li>Affiliation: your organisation or institution, if applicable;<\/li>\n<li>Product name, including version and\/or serial numbers;<\/li>\n<li>Description of the vulnerability;<\/li>\n<li>Instructions on how to reproduce the issue, if possible.<\/li>\n<\/ul>\n<p>Vulnerability reports should be encrypted using the following Public Key in order to protect sensitive information.<\/p>\n\t\t\n<style>\n#text-1186286628 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\n<style>\n#col-1157083032 > .col-inner {\n  padding: 0 0px 0px 0px;\n  margin: 30px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_587787168 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section info pulsanti grigioscurobg\" id=\"section_82502383\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-middle\"  id=\"row-535639982\">\n\n\n\t<div id=\"col-1073684696\" class=\"col medium-6 large-6\"  >\n\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<a href=\"https:\/\/reersafety.com\/reer-assets\/Software\/PSIRT_0xE2B56E1C_public.asc\" target=\"_self\" class=\"button primary primo\"  >\n    <span>PSIRT Public Key<\/span>\n  <\/a>\n\n\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1279077216\" class=\"col medium-6 large-6\"  >\n\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-4067939693\" class=\"text\">\n\t\t\n\n<div class=\"elementToProof\"><span style=\"color: #000000;\">Public Key Finger Print:<\/span><\/div>\n<div class=\"elementToProof\"><b>A36C8C6FDF93752D9E3DA6A9C340083FE2B56E1C<\/b><\/div>\n\t\t\n<style>\n#text-4067939693 {\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_82502383 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section featured-block hide-for-small\" id=\"section_762745167\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse align-middle\"  id=\"row-790902286\">\n\n\n\t<div id=\"col-1389255934\" class=\"col large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-775391882\" class=\"text\">\n\t\t\n\n<h2>Product Security<\/h2>\n<h3>ReeR takes <strong>Product Securit<\/strong>y seriously and encourages responsible disclosure of vulnerabilities.<\/h3>\n\t\t\n<style>\n#text-775391882 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-equal\"  id=\"row-870698912\">\n\n\n\t<div id=\"col-1087298130\" class=\"col medium-3 small-12 large-3\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" >\n\t\t\t<a href=\"https:\/\/reer-stage.reersafety.com\/reer-assets\/D6\/VULNERABILITY\/ReeR_Vulnerability_Handling_Process.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" >\t\t\t<div class=\"\" >\n\t\t\t\t<img width=\"300\" height=\"300\" src=\"https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/Logo_Cyber.webp\" class=\"attachment- size-\" alt=\"Logo Cyber Security\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/Logo_Cyber.webp 300w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/Logo_Cyber-150x150.webp 150w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/Logo_Cyber-100x100.webp 100w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"Logo Cyber Security\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n\t<div id=\"text-1068029484\" class=\"text\">\n\t\t\n\n<h2>ReeR Security<\/h2>\n<p style=\"text-align: left;\"><strong>Vulnerability handling process<\/p>\n<p style=\"text-align: left;\">This document outlines the steps followed by the ReeR PSIRT team to evaluate and handle reported vulnerabilities, including the criteria for publishing security advisories.<\/p>\n\t\t\n<style>\n#text-1068029484 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_762745167 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section featured-block show-for-small\" id=\"section_392566804\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse align-middle\"  id=\"row-363943956\">\n\n\n\t<div id=\"col-531789148\" class=\"col large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2543844595\" class=\"text\">\n\t\t\n\n<h2>Product Security<\/h2><h3>ReeR takes Product Security seriously and encourages responsible disclosure of vulnerabilities.<\/h3>\n\t\t\n<style>\n#text-2543844595 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\n<style>\n#col-531789148 > .col-inner {\n  padding: 30px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"slider-wrapper relative\" id=\"slider-1202926710\" >\n    <div class=\"slider slider-nav-dots-dashes-spaced slider-nav-circle slider-nav-large slider-nav-light slider-style-normal\"\n        data-flickity-options='{\n            \"cellAlign\": \"center\",\n            \"imagesLoaded\": true,\n            \"lazyLoad\": 1,\n            \"freeScroll\": false,\n            \"wrapAround\": true,\n            \"autoPlay\": false,\n            \"pauseAutoPlayOnHover\" : true,\n            \"prevNextButtons\": false,\n            \"contain\" : true,\n            \"adaptiveHeight\" : true,\n            \"dragThreshold\" : 10,\n            \"percentPosition\": true,\n            \"pageDots\": true,\n            \"rightToLeft\": false,\n            \"draggable\": true,\n            \"selectedAttraction\": 0.1,\n            \"parallax\" : 0,\n            \"friction\": 0.6        }'\n        >\n        \n\n<div class=\"row row-full-width align-equal\"  id=\"row-50649378\">\n\n\n\t<div id=\"col-2009868408\" class=\"col small-12 large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" >\n\t\t\t<a href=\"\/\"  >\t\t\t<div class=\"\" >\n\t\t\t\t<img width=\"300\" height=\"300\" src=\"https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/Logo_Cyber.webp\" class=\"attachment- size-\" alt=\"Logo Cyber Security\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/Logo_Cyber.webp 300w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/Logo_Cyber-150x150.webp 150w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2025\/07\/Logo_Cyber-100x100.webp 100w\" sizes=\"(max-width: 300px) 100vw, 300px\" title=\"Logo Cyber Security\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\n\t\t<div class=\"box-text text-center\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n<h2>ReeR Security<\/h2>\n<p style=\"text-align: left;\"><strong>Vulnerability handling process<\/p>\n<p style=\"text-align: left;\">This document outlines the steps followed by the ReeR PSIRT team to evaluate and handle reported vulnerabilities, including the criteria for publishing security advisories.<\/p>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n     <\/div>\n\n     <div class=\"loading-spin dark large centered\"><\/div>\n\n          <style>\n            #slider-1202926710 .flickity-slider > *{ max-width: 100%!important;\n     <\/style>\n     \t<\/div>\n\n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_392566804 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section landing-immagine-block\" id=\"section_525149173\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row immagine-row-content\"  id=\"row-257293160\">\n\n\n\t<div id=\"col-414751718\" class=\"col block-content small-12 large-12\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row\"  id=\"row-1401469835\">\n\n\n\t<div id=\"col-1690646903\" class=\"col col1 medium-12 small-12 large-6\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_223982255\">\n\t\t<a class=\"\" href=\"https:\/\/reer-stage.reersafety.com\/en\/product-category\/safety-light-curtains\/janus\/\"  >\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img width=\"1020\" height=\"556\" src=\"https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2023\/07\/banner-generico.webp\" class=\"attachment-large size-large\" alt=\"ReeR product\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2023\/07\/banner-generico.webp 1024w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2023\/07\/banner-generico-300x163.webp 300w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2023\/07\/banner-generico-768x419.webp 768w, https:\/\/reer-stage.reersafety.com\/wp-content\/uploads\/2023\/07\/banner-generico-510x278.webp 510w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" title=\"ReeR product\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\t\t\n<style>\n#image_223982255 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1081446195\" class=\"col col2 medium-12 small-12 large-6\"  >\n\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>Discover safety devices for the protection of machines and industrial plants<\/h2>\n<p>All our leading products<\/p>\n<p><a href=\"https:\/\/reer-stage.reersafety.com\/en\/products\/\"><strong>Discover more<\/strong><\/a><\/p>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_525149173 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":72974,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"inline_featured_image":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Product security incident response | ReeR<\/title>\n<meta name=\"description\" content=\"Reporting vulnerabilities related to Data Security or Cybersecurity in ReeR Products. 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